Returns & Exchanges

Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy: We accept items in unworn, unwashed, and new condition with all original tags attached. Final Sale items will not be accepted for a refund, exchange, or store credit. 

Refunds will be credited to the original form of payment used to make the purchase. Allow 5-7 business days for your return to be processed once delivered back to us. 

Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.

Exchanges

If the item you are returning is eligible for an exchange, you may request it at the time you process your return. Only one item exchange is available per return. If you are needing to exchange more than one item, please ask for a refund and place a new order.
Exchange orders are shipped within 3 business days. If you are in a hurry, we recommend returning your items for a refund and placing a new order with an express shipping method.

Exchanges are enabled for customers within the 48 contiguous United States only, all returns received for Alaska, Hawaii, and Military customers will be processed as a refund.

Damaged Returns

We will not accept a return if the original tags are not attached, the item appears to be worn, or is damaged with stains, make-up, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. These returns will be sent back at the customers’ expense.

If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be sent back at the customers’ expense or restocking fees will be applied at our discretion.

Refused Packages & Return To Sender

If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities; the transit time is completely in the hands of the shipping carrier. That Sassy Hag will not process any refunds until the items are returned to our facility.